Shipping policy

Shipping & Delivery Policy

Effective Date: 19 September 2026

FarmSmart® specialises in delivering fresh, never-frozen meat products directly to customers.

We carefully prepare, pack and dispatch orders to maintain product quality during delivery.

1. Delivery Area

FarmSmart currently delivers to selected locations within our serviceable delivery area.

Delivery availability is determined based on the address entered at the time of ordering.

FarmSmart may add or modify serviceable locations from time to time.

2. Delivery Time

Our estimated delivery time is displayed during the ordering process or communicated to the customer.

We aim to deliver orders as quickly as reasonably possible, with our service designed to support delivery within approximately 45 minutes in eligible service areas.

Actual delivery time may vary depending on:

  • Customer location

  • Traffic conditions

  • Weather

  • Order volume

  • Product preparation time

  • Availability of delivery personnel

  • Unexpected operational circumstances

The 45-minute delivery timeline is therefore an estimated service commitment for eligible locations and not applicable to every order or location.

3. Order Processing

Orders are prepared after confirmation.

Because FarmSmart products are fresh and perishable, meat may be freshly cut and packed specifically for the customer's order before dispatch.

4. Delivery Address

Customers are responsible for providing a complete and accurate delivery address and contact number.

Please ensure that someone is available to receive the order at the specified delivery location.

5. Customer Unavailability

If the customer is unavailable at the time of delivery, our delivery team may attempt to contact the customer.

Repeated delivery attempts may not be possible for fresh/perishable products.

Where the order has already been prepared or dispatched, the customer may not be eligible for a refund if delivery fails due to customer unavailability.

6. Incorrect Address

If an incorrect or incomplete address is provided, FarmSmart may contact the customer to obtain the correct details.

Any additional delivery attempt will be subject to operational feasibility and product condition.

7. Delivery Delays

Although we make reasonable efforts to meet estimated delivery times, unforeseen circumstances may cause delays.

These may include traffic congestion, severe weather, road restrictions, technical issues, unusually high order volumes, delivery-partner issues or other circumstances beyond FarmSmart's reasonable control.

If a delay may affect product quality, customers are encouraged to contact FarmSmart immediately.

8. Checking Your Order

Customers are encouraged to check their order at the time of delivery.

If you receive:

  • The wrong product

  • A missing product

  • Damaged or leaking packaging

  • An order that does not match your confirmed customization

please contact FarmSmart as soon as possible and preferably within 2 hours of delivery.

Photographs or videos may be requested to help us investigate the issue.

9. Freshness and Storage

FarmSmart products are fresh and never frozen.

Customers should refrigerate the product promptly after delivery and follow appropriate food-storage and cooking practices.

10. Delivery Charges

Applicable delivery charges, if any, will be communicated to the customer during the ordering process before order confirmation.

Delivery charges may vary depending on location, order value or applicable offers.

11. Contact

For delivery-related queries or concerns, please contact FarmSmart through our available customer support channels with your Order ID and registered mobile number.