Legal notice

Legal Notice

Effective Date: 19 September 2026

Welcome to FarmSmart®.

This Legal Notice applies to the use of the FarmSmart website, including all content, products, services and information made available through the website.

By accessing or using the FarmSmart website, you acknowledge that you have read and understood this Legal Notice and agree to comply with the applicable terms and laws.

1. Business Information

Brand Name: FarmSmart®
Website: farmsmart.co.in
Email: care.farmsmart@gmail.com
Phone / WhatsApp: +91 70228 09982

 

Legal Business Name: Umami Fresh Pvt Ltd
Registered / Business Address: Ground Floor, State Bank of India Building, 9, Dasappa Rd, Hennur Cross, Kothanur, Bengaluru, Karnataka 560077
FSSAI Licence / Registration No.: 11225331001351

The above information should be updated with the applicable legal and regulatory details before publication.

2. Website Ownership

The FarmSmart website, including its design, layout, text, graphics, photographs, logos, trademarks, product descriptions and other original content, is owned by or licensed to FarmSmart unless otherwise stated.

Unauthorised copying, reproduction, modification, distribution, republication or commercial use of FarmSmart's content is prohibited, except where permitted under applicable law.

3. Trademark

FarmSmart® and associated branding, logos, slogans and visual elements are intended to identify the FarmSmart brand.

Unauthorised use of FarmSmart branding in a manner that may cause confusion or imply an association with FarmSmart is not permitted.

4. Product Information

FarmSmart makes reasonable efforts to ensure that information published on the website is accurate and current.

Product availability, prices, photographs, descriptions and specifications may change from time to time.

Fresh meat is a natural food product, and actual appearance, colour, texture, trimming and cut may vary.

Photographs displayed on the website are for representation purposes and may not always exactly reflect the product delivered.

5. Fresh and Perishable Products

FarmSmart supplies fresh and perishable food products.

Customers are responsible for appropriately storing products after delivery and following recommended food-safety, refrigeration, handling and cooking practices.

If a customer believes that a product has a quality or food-safety concern, the product should not be consumed and FarmSmart should be contacted promptly.

6. Website Availability

FarmSmart makes reasonable efforts to keep the website available and functioning properly.

However, uninterrupted availability cannot be guaranteed.

The website may occasionally be unavailable because of maintenance, technical issues, hosting problems, network failures, updates or circumstances beyond FarmSmart's reasonable control.

7. Third-Party Services

The FarmSmart website may use or link to third-party services, including payment gateways, delivery services, hosting providers, analytics services and communication platforms.

FarmSmart is not responsible for the independent operation, availability, security or privacy practices of third-party services.

Customers should review the applicable terms and privacy policies of such third parties where relevant.

8. Payment Transactions

Where online payment facilities are available, payment transactions may be processed through third-party payment service providers.

FarmSmart does not request customers to share confidential payment information such as passwords, PINs or OTPs with FarmSmart personnel.

Customers should never share such information with anyone claiming to represent FarmSmart.

9. Orders and Delivery

All orders are subject to product availability, serviceable delivery locations and FarmSmart's ability to fulfil the order.

Estimated delivery times are provided based on the applicable service area and operating conditions.

Delivery may be affected by traffic, weather, order volumes, product preparation time, technical issues or other circumstances beyond FarmSmart's reasonable control.

Please refer to the Shipping & Delivery Policy and Cancellation & Order Modification Policy for further information.

10. Returns and Refunds

Because FarmSmart supplies fresh and perishable food products, general returns are not accepted after delivery.

Customers may report legitimate issues such as incorrect products, missing items, damaged packaging or quality concerns in accordance with the FarmSmart Return & Refund Policy.

11. Accuracy of Information

While FarmSmart takes reasonable care to maintain accurate information, we do not guarantee that every piece of information on the website will always be complete, current or free from errors.

If an error is identified, FarmSmart reserves the right to correct the information and, where applicable, contact affected customers.

12. User Conduct

Users of the website must not:

  • Attempt to gain unauthorised access to the website or its systems.

  • Introduce malicious code, viruses or harmful software.

  • Interfere with the operation or security of the website.

  • Use the website for fraudulent or unlawful purposes.

  • Misrepresent their identity or provide intentionally false information.

  • Copy or commercially exploit website content without permission.

FarmSmart reserves the right to restrict or terminate access where misuse is reasonably suspected, subject to applicable law.

13. External Links

The website may contain links to external websites for customer convenience.

FarmSmart does not control those websites and does not necessarily endorse their content, products or services.

Users access third-party websites at their own discretion.

14. Limitation of Liability

FarmSmart will take reasonable steps to provide fresh products and maintain appropriate operational and food-handling standards.

To the extent permitted by applicable law, FarmSmart shall not be responsible for losses arising from circumstances outside its reasonable control, including website interruptions, delivery disruptions, inaccurate information supplied by customers, or improper storage or handling of products after delivery.

Nothing in this Legal Notice is intended to exclude or restrict any consumer right, statutory right or legal remedy that cannot lawfully be excluded or restricted.

15. Privacy

FarmSmart may collect and process customer information for purposes including order processing, delivery, customer support, refunds, communication, security and other legitimate business purposes.

Please refer to the FarmSmart Privacy Policy for details regarding the collection, use and protection of personal information.

16. Regulatory Compliance

FarmSmart is committed to complying with applicable laws and regulations relevant to its operations, including applicable food safety, consumer protection, taxation, e-commerce and other regulatory requirements.

The applicable FSSAI licence/registration details should be displayed on the website and/or relevant food business documentation as required by law.

17. Changes to This Legal Notice

FarmSmart may update this Legal Notice from time to time to reflect changes to our business, website, services or applicable legal requirements.

The updated version will be published on this page with the revised effective date.

18. Governing Law

This Legal Notice shall be governed by the applicable laws of India.

Any dispute arising in connection with the use of the FarmSmart website or its services shall be subject to the jurisdiction of the courts having appropriate jurisdiction, subject to applicable law.

19. Contact Us

For questions, complaints or legal notices relating to FarmSmart, please contact:

FarmSmart®
Phone / WhatsApp: +91 70228 09982
Email: care.farmsmart@gmail.com
Website: farmsmart.co.in

Legal Business Name: Umami Fresh Pvt Ltd
Registered / Business Address: Ground Floor, State Bank of India Building, 9, Dasappa Rd, Hennur Cross, Kothanur, Bengaluru, Karnataka 560077
FSSAI Licence / Registration No.: 11225331001351

FarmSmart®
Fresh. Carefully Selected. Hygienically Handled.